What if I’m not home to receive my order?
If you’re not home to receive your order please first check with your post office to see if it’s being held. If it is returned to us we have to wait until it enters our shipping system before we can attempt shipping it again.
Last updated: October 22, 2018 11:20
What if there’s a broken piece or my Rite Press doesn’t work
Please contact us at [email protected] if there are any issues with your Rite Press.
Last updated: October 22, 2018 11:20
What items are included with the Rite Press?
Every Rite Press comes with an integrated thermometer, mesh filter, and magnetic hourglass already in the box, so there’s no need to re-select any of those items as add-ons (unless you want extras)
Last updated: October 22, 2018 11:21
How is shipping handled?
We will be shipping via Fedex with delivery tracking confirmation for US shipment. International shipments will be sent via DHL, Hong Kong Post and FedEx depending on your location.
Last updated: October 22, 2018 11:22
How can I get in touch with your team?
Send an email to [email protected]. We’d love to hear from you!
Last updated: October 22, 2018 11:22
What is the warranty?
Rite offers a 30-day satisfaction guarantee (starting from the day you receive the product) against manufacturing defects. Damage and normal wear-and-tear are not covered.
Last updated: October 22, 2018 11:23
Is it difficult to use?
French presses are extremely simple: measure out your coffee grounds, add hot water, and let steep for the correct amount of time. Then press the plunger to remove the grounds from your coffee. The only difficult part of traditional French presses is the cleanup, which is notoriously annoying. The grounds (or leaves, if you’re making tea) are stuck in a wet clump at the bottom. That’s why we invented the Rite Press—our patented bottom unscrews for easy cleanup.
Last updated: October 22, 2018 11:23
What are the specifications of the filter?
The filter is made from corrosion resistant woven 80 mesh stainless steel.
Last updated: October 22, 2018 11:23
Can I make tea with Rite Press?
Absolutely! The Rite Press works with both dried and fresh tea leaves. Please note that the thermometer and hourglass are optimized for coffee brewing. Tea Kit is available to purchase via the add-on page. Our Tea Kit features 3 sand timers set for the approximate times each type of tea should steep for. The sand is colored to keep selection of the Rite timer simple. The Thermometer highlights the different temperature ranges for each tea and will fit in into the press in the place of the Coffee Thermometer. The Tea Kit will work for all Rite Presses.
Last updated: October 22, 2018 11:26
Is the Rite Press dishwasher safe?
The thermometer and the hourglass are not dishwasher safe. The bottom, body, and plunger assembly of the press are dishwasher safe.
Last updated: October 22, 2018 11:24
What grind should be used in the Rite Press?
As with all French Press, the Rite Press will give you best results with a coarse ground coffee.
Last updated: October 22, 2018 11:24
How does the hourglass work?
The timer is set for 3 minutes and 30 seconds, which our testing indicates is the optimal brew time for flavorful coffee. The hourglass has a magnet built into it that sticks to a steel part on the Rite Press (located under the spout).
Last updated: October 22, 2018 11:24
How does the removable bottom work?
It twists off like a lid on a bottle. The seal is made of food-grade silicone.
Last updated: October 22, 2018 11:26
What are the materials the press is made of?
The Rite Press is made of 18/10 stainless steel with high nickel content for increased corrosion resistance. The seal for the removable bottom is made of medical-grade silicone. We carefully designed our presses to ensure they are plastic-free.
Last updated: October 22, 2018 11:27
How much coffee do I use in the press?
Coffee Nerd: 45-50 grams of coarse-ground, amazing coffee to 750 grams of water at 200 – 205 ºF degrees Coffee Lover: 2 tablespoons of whole beans per 6 oz of water. Grind to coarse. Coffee Newbie: Using pre-ground coffee, about a heaping tablespoon per cup
Last updated: October 22, 2018 11:27
Why don’t most people use a French press?
Although it’s simple, many people have never been exposed to it. Others dislike the cleanup or aren’t sure how to measure variables like temperature and brew time. By making the bottom removable and including a thermometer and timer with each press, we’ve made a good brewing method great.
Last updated: October 22, 2018 11:27
How much is shipping and handling?
Shipping and handling, which includes shipping the items to our warehouse, packing and fulfilling orders will cost: FREE in the Domestic United States (including Hawaii, Puerto Rico, Alaska) $14 to Canada + $7 for every extra unit $21 for international orders (including Europe, United Kingdom, Japan, Australia) + $9 for every extra unit.
Last updated: October 22, 2018 11:28
Why is the Rite Press better?
The French press has been a standard in coffee-making for over 88 years, and with good reason. It’s simple and straightforward and makes a great cup of coffee (or tea). But it’s a pain to clean, and the market has shown little desire to innovate. Our press has a removable bottom for easy and fast cleanup, and it comes with a built in thermometer and hourglass to help you take your coffee or tea brewing to the next level with minimum effort.
Last updated: October 22, 2018 11:28
I love coffee. Why should I use a French press?
A French press is regarded by many as the best way to make coffee because all the oil, and therefore flavor, remains in the coffee instead of being filtered out as in drip systems. It’s also the most environmentally friendly brewing method, with no waste other than the grounds, which are composable.
Last updated: October 22, 2018 11:28
When will my rewards ship?
We will begin shipping from factory in December. Please refer to our Indiegogo update page for latest information on production and shipping timelines.
Last updated: October 31, 2018 10:33
Can I cancel my pledge for a refund?
We’re sorry but once Indiegogo’s 10-day refund window expires, we cannot offer refunds.
Last updated: October 22, 2018 11:30
When will I receive my order?
The shipment transit time varies on your location and service. Hence we do not provide a ‘delivery’ date. We send out a final notice to confirm mailing address when your order is ready to ship. Once the order is sent to the warehouse, your order will be packed and fulfilled within 2 business days.
Last updated: October 22, 2018 11:30
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.